Refund policy

The short version

If you cancel part-way through a period you have paid for, you get that unused time back, minus the payment processing fee our payment provider charges and does not return.

Every request is read by a person. We do not run an automatic-refund button, and we do not decline by template.

How the amount is worked out

We take what you paid for the current period, including any tax, and work out the share of that period still ahead of you on the day you ask. That is the unused portion. From it we subtract the processing fee charged on the original payment. What is left is the refund.

Worked example: you pay $10.00 for a month and ask for a refund with 15 days left. The unused half is $5.00. The processing fee on the original payment was $1.00. The refund is $4.00.

The exact figures for your own subscription — what you paid, what is unused, the fee, and the resulting refund — are shown on the billing page in your dashboard before you submit anything. You are never asked to agree to a number you have not seen.

Why the processing fee is deducted

Payments are handled by Paddle, which charges a fee on every transaction. Paddle does not return that fee when a payment is reversed, so a refund costs us the fee whether or not any money goes back to you. Deducting it is what makes refunding possible at all rather than something we have to say no to.

The fee is the real figure Paddle charged on your payment, not a percentage we choose. If Paddle has not finished settling the payment yet, the dashboard says so and shows an estimate, and the final amount may differ by a few cents.

What is not refunded

Time you have already used. A subscription is refunded for the part of the period still ahead of you, not the part you have had the software for.

A period that has already ended. Once a period is over there is no unused time in it, so there is nothing to return; cancelling stops the next renewal instead.

Nothing is refunded twice. One request is handled at a time, and an approved refund closes the period it was taken against.

How to ask

Open Billing in your dashboard, read the figures under Refunds, write a sentence about why you are asking, and submit. If you cannot sign in, email support@autosignalcopier.com from the address on your account and we will handle it by hand.

We review requests in the order they arrive and email you the decision. If a request is declined you are told why in plain words, not with a reference number.

How long it takes

Once approved, the refund is submitted to Paddle. Paddle reviews it and returns the money to the card that paid, which usually takes five to ten business days depending on your bank. Paddle emails you a credit note when it settles.

We cannot make a bank move faster, and we cannot refund to a different card or account than the one that paid — that is a limit of the payment network, not a policy choice.

Paddle is the merchant of record

Paddle, not us, is the seller of record for every purchase. Your purchase contract is with Paddle, it appears on your statement as Paddle, and it handles the money. This policy is the one we apply and the one we ask Paddle to apply.

Paddle reviews refunds itself and may reach its own decision on its own terms, including one more generous than this page. You can also take a refund request to Paddle directly.

Nothing here removes or limits any right you have under the consumer law where you live. Where that law gives you a stronger right than this policy, that right applies.

Cancelling without a refund

Cancelling and refunding are separate. You can cancel any time from the billing portal, which stops the next renewal and leaves you with access until the period you have already paid for runs out. If that is what you want, cancel — do not raise a refund request, because refunding the remaining time ends it sooner.