contact
Talk to the people who build it
One mailbox, read by the people who build the software. Subscribing and cancelling are self-service now. Password resets, account deletion and anything that has gone wrong still come through here.
Subscribe when the trial ends
A trial runs for 7 days with up to 3 trading accounts and needs no payment method, on the quarterly and yearly plans. Monthly has no trial and is billed from the start. Either way you check out yourself from the billing page in your dashboard. There is nothing to email us about.
- Pick a cadence and how many trading accounts you need on the pricing page, from $10/mo for one
- Check out through Stripe. Card details never reach us
- Your licence updates within seconds of the payment clearing
- Need more than ten trading accounts? That one still comes to us
Billing, cancellation and refunds
Subscriptions renew automatically at the end of each period. You can cancel at any time, without emailing anyone, from the billing portal linked on your dashboard. Cancelling stops the next renewal and leaves the period you have already paid for running to its end date.
You can ask for a refund of the unused part of the current period on any plan, monthly included: that is the share of the period still ahead of you when you ask, less the processing fee our payment provider charges on the payment and does not return when it is reversed. The figures for your own subscription are on the billing page in your dashboard before you submit anything; the refund policy has the full detail. If you were charged in error, or you believe a charge is wrong, email us and we will sort it out. Receipts are emailed after every payment and are also available in the billing portal.
Password resets and account changes
Password reset is support-assisted. There is no reset link on the login screen yet. Email us from the address on your account and we will reset it for you. The same applies to deleting your account or removing synced data.
Something is not working
Check the FAQ and the features page first. The safety gates are designed to hold orders back, and the usual cause of a quiet signal is that it arrived before routing was enabled.
If it is a genuine fault, include these in your email so we can find it quickly:
- Your AutoSignalCopier account email and paired device name
- The app version from the About screen
- What you expected to happen, and what happened instead
- The broker response code from the activity log, if an order was rejected
Before you buy anything
Run the free trial against a demo account first. The full pipeline (sources, parsing, mapping, connector, and the routing gate) is included, so you can find out whether it fits your broker before you pay.
email us
support@autosignalcopier.comCame from the pricing page? You can check out yourself from the billing page in your dashboard. Write in only if something there is not working, or if you need more than ten trading accounts.
We are a small team. Expect a reply within two business days.